Refund policy

Returns Policy

At SANNA, we want you to be 100% satisfied with your purchase. If for any reason you are not happy with your order, we offer the following options for returns:

Eligibility

Items can be returned within 10 business days from the date of delivery.

Condition

Returned items must be unused, in their original condition, and include all tags and packaging.

Process

Contact our customer service team at hello@sanna.ae with your request, including pictures of the product.

Once approved, we will provide detailed instructions via email.

Refunds

Refunds will be processed within 10 business days after the return is received and approved.

The refund will be issued to your original method of payment.

Please note that some banks may take up to 10 additional business days to credit your account.

Return Shipping Costs

Free Returns: We offer free returns for items that are defective or damaged.

Customer-Paid Returns: For other reasons (e.g., wrong size or change of mind), the return shipping cost will be the customer’s responsibility.

For any questions or assistance, feel free to contact us at hello@sanna.ae. Thank you for shopping with SANNA!